Monday at 3:30 p.m.
Thursday at 9:30 p.m.
SABC 2 brings back the new season of the successful consumer rights show – Speak Out. Resolving difficult consumer issues, speaking for the voiceless, Speak Out makes a welcome return on our screens, Wednesday, 08th September at 21h30.
This time around the show brings a different approach in the form of two, young, talented presenters, Duncan Senye and Vuyelwa Booi, replacing the steadfast, straight talking and firm presenter, Dosto Noge. Talk about huge boots to fill.
The ordinary consumer in the street often feels abused by retailers and service providers and isn’t quite sure how to address that situation or get a real, satisfying solution. The programme aims to be the champion and awake up call.
Current affairs and Reality TV combine and the results are learning outcomes that empower the viewer without becoming too preachy. It sets out to challenge retailers and service providers on behalf of the man or the woman in the street and to investigate civic issues that currently affect us all.
With strong investigative research behind them the team will continue to expose bad service and show consumers how to handle such situations themselves. So often people just lose their temper and then nothing is achieved.
One of the features in the show is “Hero and Zero of the Week”. In this section they look at those service providers who have gone out of their way to provide exceptional service, those complaints that have been resolved in a way that is above and beyond the expectation of the consumer and those retailers or service providers who have failed to correct their mistake in any way at all. This is a running total as it were and companies may find themselves as “Zero of the Week” for a long time if they are not careful.
“We believe this is one show that has helped a number of consumers with serious issues, and will continue solving and helping ordinary citizens. This person in the streets needs a champion, not just for his or her rights but also for redress and education. Duncan and Vuyelwa will be the force driving this informative consumer show and they are the right fit to take the programme to the next level” said Lebo Malete - SABC2 Publicity.